Can you tell me about the facilities here?

Hello, I’m looking for a good place to stay. Can you tell me about the facilities here?
Alright Sir. Our hotel has three different types of rooms. They are Standard, Deluxe, and Suite. All rooms are air conditioned. The standard rooms are facing the garden, while the deluxe rooms and suites have a view to the beach. We have three restaurants, two public swimming pool, two bars, and a night club.
Do you have rooms with swimming pool?
Yes, all suites are equipped with a plunge pool.
What about the room rates?
The standard room is $50 per night, deluxe $60, and the suite is $100 per night.
Do you accept credit cards here?
Yes, we accept all major credit cards.
Can I see the room first?
Sure. Clara, our Guest Relations, will accompany you to see the room. Please wait a moment.
Thank you.
You’re welcome, Sir.

Can you arrange a candle light dinner for us tomorrow?

How is your stay here, Sir?
Well, pretty good! All of the staff here are friendly and very helpful.
Thank you. How about the meal, Sir?
It’s great! My wife loves the food very much.
Would you like a tea time this evening, Sir?
Yes as usual. And, can you arrange a candle light dinner for us tomorrow? It is our twentieth wedding anniversary.
Oh, congratulations then. What time would you like to have it?
Is it possible at 8 pm?
Surely. How about the menu and decoration?
We leave it to you. I’m sure you will do the best for us. Where will be the location?
We will arrange it at the river side.
Oh, it will be very romantic.
For sure Sir. Could you fill in this form and put your sign here please?
Sure. Thank you.

I will complain to the Hotel Manager

Why do you look upset?
I feel upset with the employees of this hotel.
What happens with them?
They didn’t serve me well. Yesterday, when I wanted to have dinner in my room, I ordered through the Room Service. I put my order at 7 pm and they brought the food at 9 pm. I had to wait for around 2 hours. You could imagine how my feeling was.
Really? I often ordered my meal through the Room Service, and they always delivered it on time.
I don’t know. They said that they were very busy, so they were late delivering my food.
You should understand it. Sometimes they are really busy.
No, I can’t accept it. I will complain to the Hotel Manager.

Is it possible to move to another room?

Good morning Madam, may I help you?
Good morning; Is it possible to move to another room?
Could I have your room number please?
423.
How about your current room Mrs Smith?
It is very noisy; We could not sleep last night.
Oh I’m sorry about that. Is the noise from the neighbor?
No, I think it is from the pub, or night club across the rood.
One moment please; Let me check if we have any rooms, away from your current room available.
OK thank you.

Yes Mrs Smith, we have one room facing the back garden available; It’s a bit away from your current room.
It sounds very good. Can I move now?
Sure Mrs Smith.
Thank you very much.
You’re welcome.

Is It Possible To Have Connecting Rooms?

Good morning Reservation Desk, how may I assist you?
Good morning, I want to check my booking for the weekend.
Could I have your name and your arrival date, please?
Brandon Smith, check in Friday March 05th.
One moment please, Mr. Smith, I will check it first.
Thank you.
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Yes Mr. Smith, we have your booking for one deluxe room, check in Friday March 05th, check out Sunday March 07th.
I want to book one more room for my kids, do you still have rooms available?
Yes, we still have deluxe rooms available for the period. Would you like twin beds for the kids?
Yes twin beds, please. Is it possible to have connecting rooms?
Yes Mr. Smith, we will try our best to assign connecting rooms for you.
Thank you very much.
Mr. Smith, I would like to reconfirm your booking once again. So, you book two deluxe rooms, one double and one twin, check in Friday March 05th, check out Sunday March 07th. The room rate is $70 per room per night. Is that in order?
Yes, it’s correct, but don’t forget to have connecting rooms.
Sure, Mr. Smith. Thank you very much, and have a nice day.
Thank you.

Is There Any Discount For Me?

Good afternoon Sir, May I help you?
Do you have rooms available?
Yes, we still have rooms available.
How much is it?
The standard room is $45 per night, and the deluxe room is $70 per night.
Is there any discount for me?
How long would you like to stay, Sir?
Two nights.
Yes, we can offer 20% discount for you.
Very kind of you. Does the rate include breakfast?
I’m sorry, breakfast is not included, Sir.
If you can include the breakfast, I’ll confirm to stay here.
Alright then Sir, we will include the breakfast for you.
Thank you very much.
Will you take the standard or deluxe room?
I will take the deluxe room.
Could you fill in the registration form please?
Sure, thank you.
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Here you are.
How would you settle your bill Mr. Smith?
I will pay cash. Here you are.
Thank you.
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Mr. Smith, your room number is 325. The elevator is at the corner. Have a nice stay with us.
Thank you.

Have You Got A Reservation?

Good afternoon, Sir, welcome to Central Hotel, may I help you?
Good afternoon, I want to check in.
Have you got a reservation?
Yes, under the name of Brandon Smith.
Yes, Mr. Smith, we have your reservation for one Deluxe Room, check in today, check out on the 07th. Is that in order?
Yes, it’s correct.
Could you fill in the registration form, please?
Sure, thank you.
…………..
Here you are.
Thank you. How will you settle your bill Mr. Smith?
I will pay by Visa Card.
Could I have an imprint of your credit card, please?
Here you are.
Thank you.
Mr. Smith, your room is 325. The elevator is at the corner. Here is the room key. Have a nice stay with us.

I Want To Book A Room For The Weekend.

Central Hotel, good morning, how may I assist you?
I want to book a room for the weekend.
One moment, please, Sir. I will connect you to the Reservation Desk.
Thank you.
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Good morning Reservation Desk, how may I assist you?
I’d like to book a deluxe room for this weekend.
Could I have your name, please?
Brandon Smith.
How long would you like to stay, Mr Smith?
Two nights from Friday, check out Sunday.
Would you like single or double room?
Double, please.
Yes, Mr Smith, we have double deluxe room available for Friday, March 05 check out Sunday March 07.
How much is it?
It’s $70 per night including American Breakfast for two.
OK, please book it for me.
Would you like to guarantee your booking?
Yes, please use my Visa Card number 4567 1234 5678 1234 expiring March 2025.
Thank you Mr. Smith. We look forward to welcoming you on Friday.
Thank you.

Do You Have Rooms Available For Tonight?

Good afternoon, Sir, Welcome to Central Hotel, may I help you?
Good afternoon. Do you have rooms available for tonight?
How long would you like to stay?
Two nights.
Yes, we still have one deluxe room available. The room rate $70 per night.
Is there any cheaper room?
Yes, we have standard rooms, but non air-conditioned.
How much is it?
It’s $45 per night.
Does it include breakfast?
Yes, it includes American Breakfast for two.
Okay, I’ll take the standard room.
Alright, Sir. Please fill in the registration form first.
Okay, thank you.
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Here you are.
How would you like to settle your bill Mr. Smith?
I will pay cash. Here you are.
Thank you.
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Mr. Smith, your room is 325. The elevator is over there. Here is your room key. Enjoy your stay with us.
Thank you.