A : Why do you look upset?
B : I feel upset with the employees of this hotel.
A : What happens with them?
B : They didn’t serve me well. Yesterday, when I wanted to have dinner in my room, I ordered through the Room Servce. I put my order at 7 pm and they brought the food at 9 pm. I had to wait for around 2 hours. You could imagine how upset I was.
A : Really? I often ordered my meal through the Room Service, and they always delivered it on time.
B : I don’t know. They said that they were very busy so they were late delivering my food.
A : You should understand it. Sometimes they are really busy.
B : No, I can’t understand. I will complain for the bad service to the Hotel Manager.